Resumé

Resumé

I am an experienced IT support provider, web developer, and analyst with decades of background in all manner of technical, new media, and analytic fields. I’m passionate about getting the task at hand done properly, efficiently, and elegantly. This means a strong focus on scheduling, timing, and proper protocol. I pride myself on being reliable, punctual, and professional. I very strongly believe that if I don’t fully understand a solution to a problem then I shouldn’t implement it until I do. I feel a strong professional responsibility to ensure any project I’m involved with is completed to the strictest guidelines.

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Skill Sets

  • Well versed in a wide variety of programming, scripting, and markup languages including:
    • Python
    • SQL/MySQL/SQLite
    • PHP
    • JavaScript/jQuery
    • HTML/HTML5/DHTML
    • CSS/CSS3
  • Passably experienced in many other languages with proven ability to quickly learn
  • Exceptional time management

  • Regular Expressions (RegEx)
  • Highly competent and very experienced with many computing platforms including:
    • Windows XP/7/8/10/11
    • Windows Server
    • GNU/Linux (.rpm, .deb)
  • Excellent problem solving
  • Easily motivated
  • Strong interpersonal skills
  • Equally capable of working alone or with others as necessary

Professional Experience

IT Support Specialist

QRA Corp in Halifax, NS from 2021 to Present

Providing IT support in a tech start-up context. Extensive cloud based management of resources, users, and infrastructure in support of day to day operations as well as special projects including creation of specialist environments for product testing purposes.

Tasks and responsibilities include:

  • Hardware/software installation & support
  • Purchsing hardware & software
  • Maintenance of Windows & Linux servers

  • Onboarding/Offboarding of employees
  • Diagnosis and repair of as-needed technical issues
  • Consulting on infrastructure requirements

Data Specialist & IT Assistant

KGK Science in London, ON from 2019 – 2020

Data management and processing and IT Support in a clinical research environment. This position involved extensive critical thinking and analysis of data as well as frequent need to problem solve and think creatively. Daily activities included movement between locations to diagnose and resolve technical issues, form creation and editing, as well as consultation on emerging projects.  This position was terminated due to COVID-19 and the resulting pandemic control measures.

Data tasks and responsibilities included:

  • Form creation and management
  • Strong emphasis on process and tracking with a focus on a data capture and interface development.
  • Dramatically improving or revolutionized data entry and capture across multiple projects.
  • Developed entirely new platforms and techniques often to ensure proper application of specific methodologies.
  • Extensive use of Python, SQL, MS-Access, MS-Office, Adobe Acrobat

IT Support tasks and responsibilities included:

  • Hardware/software installation & support
  • Contact centre operations support
  • Maintenance of Windows & Linux servers
  • Onboarding/Offboarding of employees
  • Diagnosis and repair of as-needed technical issues
  • Consulting on project requirements

 

Data Processing Analyst

The OTC Group in London, ON from 2018 – 2019

Data and process analysis in support of automotive marketing. Frequent activities included parsing of large data sets to meet multiple requirements. Data parsing was focused on address, location, and customer status. Common requests included tarting potential customers based on previous sales date. OTC was an extremely client motivated environment with a focus on speed and timetable.

Tasks and responsibilities included:

  • Use and creation of tailored software tools
  • As-needed scripting & development
    • Languages used include Python, PHP, C#, PowerShell, SQL, SQLite
  • Identified opportunities to increase efficiency

  • Extensive use of MS-Office and accompanying software including:
    • VisualStudio, Excel, and MS-Access
  • Providing conclusions in concise, clear language
  • Efficient implementation of appropriate methodologies.

 

Sales Auditor / Real Time Analyst

S&P Data in Trenton, ON from 2014 – 2016

Customer service and technical support transitioning to sales/process auditing and compliance monitoring. Provided comprehensive support to agents and supervisors across multiple sites and contracts. Extreme attention to detail, very fast paced, high stress environment. Duties included monitoring of scheduling, attendance, and real-time adherence to KPIs & metrics unique to each contract.

Sales Auditor tasks and responsibilities included:

  • Process review and intervention
  • Reporting of findings to appropriate management
  • Strong practical knowledge of processes and remedies
  • Extreme attention to detail
  • Pattern analysis

RTA tasks and responsibilities included:

  • Real time monitoring of KPIs across multiple contracts and sites
  • Active reporting to Operations and Senior Management
  • Active intervention and control of KPIs to meet goals
  • Technical support & password resets
  • Occasional sales support
  • Attendance monitoring and reporting

 

Web Development & Content Creation

Freelance in Bellevile & Trenton, ON from 2013 – 2018

Created and maintained websites and content across multiple platforms. Emphasis on deadlines, time frames, and rapid-deployment of finished products. Required to perform extensive research to write and compile content.

Tasks included:

  • Development for multiple platforms
    • WordPress, Magento, vBulletin, vbPress, phpBB
  • Extensive use of php, HTML4/5, CSS3, jQuery/JavaScript, and MySQL
  • Installation and maintainance of basic servers (LAMP)
  • Technical writing including SEO targeted articles.

 

Partner & Manager

InterroBANG Productions in Belleville, ON from 2010 – 2015

Start up company focusing on media solutions. Managed all paperwork related to forming and properly registering a business. Composed business correspondence. Handled purchasing and acquisition as well as web development and logistical support tasks.Engaged with clients to secure new business and ensure proper completion of assigned tasks. Frequently organized logistics and transportation to and from clietn events.

 

Web Developer

Digital Underground in Trenton, ON from 2011 – 2012

Constructed and maintained client web projects. Scheduled tasks, monitored completion and reported on projects statuses. Excelled in a fast paced, results driven environment. Worked with DHTML, PHP, CSS3 and JavaScript/jQuery. Special focus on WordPress as a CMS. Worked under close supervision and as a supervisor to meet client expectations. Frequently liaised with clients to accurately capture requirements.

 

Education

Ontario College Advanced Diploma

Loyalist College in Belleville, ON 2008

Successfully completed the 4 semester Arts and Science program at Loyalist College. Courses include 2 Work Placements, Business Management, Business Law, Financial Management, Office Software (including Excel), and Communications. As well many “soft skills” courses relating to personal interaction, interpersonal communication, and project management. Graduated with credits in excess of diploma requirements.

 

Ontario Secondary School Diploma

St Paul C.S.S. in Trenton, ON 2006

Successfully completed all Ontario High School Diploma requirements. Participated in extra-curricular activities including captaining the senior men’s curling team.