Daniel Clarke

I am an talented IT support provider, web developer, and analyst with decades of experience in all manner of technical, new media, and analytic fields. I’m passionate about getting the task at hand done properly, efficiently, and elegantly. This means a strong focus on scheduling, timing, and proper protocol. I pride myself on being reliable, punctual, and professional. I very strongly believe that if I don’t fully understand a solution to a problem then I shouldn’t implement it until I do. I feel a strong professional responsibility to ensure any project I’m involved with is completed to the strictest guidelines.

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Skill Sets

Professional Experience

IT Support Specialist

QRA Corp in Halifax, NS from 2021 to Present

Providing comprehensive IT support in a tech start-up context with a strong emphasis on security fundamentals. Extensive cloud based management of resources, users, and infrastructure in support of day to day operations as well as special projects including creation of specialist environments for product testing purposes and one-off solutions for unique situations. In depth contribution to IT policy design and updates. Frequent use of DevOps tools and practices in support of product goals. Regular consultation on project requirements both internally and with clients. Occasional logistical management including ordering equipment, shipping supplies, and relocating primary the office space.

Tasks and responsibilities include:

Data Specialist & IT Assistant

KGK Science in London, ON from 2019 – 2020

Data management & processing and IT support in a clinical research setting. Emphasis on process and tracking with focus on a data capture and interface development. Improved data entry and capture across multiple projects including developing new platforms for specific methodologies. Extensive use of Python, SQL, MS-Access, PHP, and Windows & Linux servers. IT tasks including setup, maintenance, and support of custom hardware and software solutions as well as day to day support of business operations.

 

Data Processing Analyst

The OTC Group in London, ON from 2018 – 2019

Data and process analysis in support of automotive marketing. Frequent activities included parsing of large data sets to meet multiple requirements. Data parsing was focused on address, location, and customer status. Common requests included tarting potential customers based on previous sales date. OTC was an extremely client motivated environment with a focus on speed and timetable.

Tasks and responsibilities included:

 

Sales Auditor / Real Time Analyst

S&P Data in Trenton, ON from 2014 – 2016

Customer service and technical support transitioning to sales/process auditing and compliance monitoring. Provided comprehensive support to agents and supervisors across multiple sites and contracts. Extreme attention to detail, very fast paced, high stress environment. Duties included monitoring of scheduling, attendance, and real-time adherence to KPIs & metrics unique to each contract.

 

Web Development & Content Creation

Freelance in Bellevile & Trenton, ON from 2013 – 2018

Created and maintained websites and content across multiple platforms. Emphasis on deadlines, time frames, and rapid-deployment of finished products. Required to perform extensive research to write and compile content.

Tasks included:

• Development for multiple platforms
  • WordPress, Magento, vBulletin, vbPress, phpBB
• Extensive use of php, HTML4/5, CSS3, jQuery/JavaScript, and MySQL
• Installation and maintainance of basic servers (LAMP)
• Technical writing including SEO targeted articles.

 

Partner & Manager

InterroBANG Productions in Belleville, ON from 2010 – 2015

Start up company focusing on media solutions. Managed all paperwork related to forming and properly registering a business. Composed business correspondence. Handled purchasing and acquisition as well as web development and logistical support tasks.Engaged with clients to secure new business and ensure proper completion of assigned tasks. Frequently organized logistics and transportation to and from clietn events.

 

Web Developer

Digital Underground in Trenton, ON from 2011 – 2012

Constructed and maintained client web projects. Scheduled tasks, monitored completion and reported on projects statuses. Excelled in a fast paced, results driven environment. Worked with DHTML, PHP, CSS3 and JavaScript/jQuery. Special focus on WordPress as a CMS. Worked under close supervision and as a supervisor to meet client expectations. Frequently liaised with clients to accurately capture requirements.

 

Education

Ontario College Advanced Diploma

Loyalist College in Belleville, ON 2008

Successfully completed the 4 semester Arts and Science program at Loyalist College. Courses include 2 Work Placements, Business Management, Business Law, Financial Management, Office Software (including Excel), and Communications. As well many “soft skills” courses relating to personal interaction, interpersonal communication, and project management. Graduated with credits in excess of diploma requirements.

 

Ontario Secondary School Diploma

St Paul C.S.S. in Trenton, ON 2006

Successfully completed all Ontario High School Diploma requirements. Participated in extra-curricular activities including captaining the senior men’s curling team.